4.6 Request Adjust Update Current and/or Payoff Balance Reference: Establish and Maintain Loan Process Model - Page 3 for the business process diagram associated with this activity. Actor/Role: CSR Description: Due to changing the principal amount or as a result of exception processing the CSR or Authorized User determines the current and/or payoff balance requires updating. The adjustment functionality in CC&B is used for the updates. Entities to Configure • Adjustment Type • Adjustment type profile